Frequently Asked Questions
Everything you need to know about shopping with Insomniac Shop
How long does shipping take for the latest collections?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that certain limited-edition drops may be final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. We recommend comparing these measurements against a garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
What should I do if my item arrives damaged?
In the rare event of a manufacturing defect or shipping damage, please contact our support team at [email protected] within 48 hours of delivery with photos of the issue for a priority replacement.
Are your garments sustainably produced?
Insomniac Shop is committed to ethical manufacturing. We partner with factories that ensure fair wages and safe working conditions, and we are increasingly incorporating organic cotton and recycled polyesters into our seasonal lines.